WORCESTER, Mass. (August 28, 2008) – The Hanover Insurance Group, Inc., a leading writer of auto, home and business insurance, today announced it is prepared to respond to claims that may result from Tropical Storm Gustav, which is expected to enter the Gulf of Mexico over the weekend as a hurricane. As the storm approaches, The Hanover is concerned about individuals and businesses in its path and encourages everyone to take all necessary precautions. The company’s adjusters are on standby, and ready to serve its policyholders.

Claims Reporting Information

The Hanover’s customers can submit claims by contacting their local independent agent or calling the company’s toll-free customer service line at (800) 628-0250, 24 hours a day, seven days a week. Claims also can be filed online by clicking on “Report a Claim.” Customers are advised to locate their policies, if possible, before calling their agent or the company, to expedite the claim reporting process.

The Hanover also encourages its policyholders to call customer service or their local agent if they have questions or concerns regarding how to best safeguard themselves and their possessions during a storm.

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

Contact Information

Investors:
Sujata Mutalik
E-mail: smutalik@hanover.com
1-508-855-3457

Media Relations:
Amy Lynn Banek
E-mail: abanek@hanover.com
1-508-855-4486