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The Hanover Offers Protection To Help Customers
When They Travel By Car

— New Enhancement is One of a Series of Major Personal Lines Investments —

WORCESTER, Mass. (November 5, 2009) – The Hanover Insurance Group (NYSE: THG), a leading property and casualty insurer, today announced the launch of Travel Right, a smart protection for clients “on-the-go,” especially those with pets. The coverage endorsement can be added to new and existing Connections® Auto policies and offers protection for trip interruption, rental cars and pet injury.

The distinctive offering includes a wide array of specialized protection for policyholders on the road, including:

Trip interruption protection, which covers drivers when they have a covered loss over 100 miles away from home and their auto cannot be safely driven. With this coverage, drivers are reimbursed up to $1,000 for food, lodging, travel expenses and the cost to return the covered auto to the policyholder’s home or place of garaging.

Rental car coverage, which protects policyholders in the event of a covered loss to a rented automobile. Coverage extends for loss of use; diminished value of the vehicle; and reasonable fees that the insured is legally obligated to pay as a result of damage to the rental car.

Pet injury protection, which pays up to $500 for veterinary fees and $500 for burial fees if the insured’s dog or cat is injured or killed while occupying the insured’s auto at the time of a covered loss.

The introduction of Travel Right coverage is part of the company’s “Think Hanover” program, a series of more than two dozen significant product, service and technology investments that The Hanover is making in its personal lines business in 2009. “Think Hanover” reflects the company’s unwavering commitment to being the best total account writer, with an unrivaled sales and service experience for its partner agents.

“Our Travel Right coverage enables our agent partners to meet even more of their customers’ insurance needs by reducing their financial exposures on the road,” said Marita Zuraitis, president of The Hanover’s property and casualty companies. “We are committed to doing more than any other carrier to help our agent partners create value for their customers. And, this is just one more example of the significant investments and enhancements that we are making in our personal lines business this year. That’s a great reason for winning agents to ‘Think Hanover.’”

Travel Right is not available in all states. Contact your local Hanover agent for details.

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 30 property and casualty insurers in the United States.

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