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For optimal performance we recommend Microsoft Internet Explorer 5.0 and above. If you are not currently using Internet Explorer, you can go to Microsoft.com to download the latest version at no charge.

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If you have forgotten your password, please select “Forgot My Password” on the right of the login page. To confirm your identity, you will be prompted to answer the secret questions you completed when registering. Providing this information will allow you to create a new password.

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Select “Forgot my User ID” from the right side of the login page. We will send your user ID to the e-mail address you provided during registration.

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Account Bill is a billing option a customer may select that links multiple policies for the same customer under one number. The benefit of Account Bill is to provide a monthly billing plan that enables customers to budget payment of their policies more efficiently. The customer receives a ten digit customer number generating one bill and service charge for all policies. Only one payment needs to be made while non-Account Bill customers have multiple bills and service charges with payments due at different times throughout the year.

Viewing the bill at the Check Free website will be on an account level if you have registered your account. However, should payment not be received in a timely manner, cancellation notices will generate on a policy level. The cancellation notices will be displayed in Check Free using the seven-digit policy number. One notice will generate for each policy within the account. You have the option to pay the amount due on the account level (ten-digit customer number) or the policy level (seven-digit policy number).

Should you pay on the account level, your payment will be applied to all policies within your account.

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Online bill payment is a free service which allows you to view and pay your bills from one personalized, secure Web site. It’s quick and easy to pay your bills on-line! On-line bill payment saves time and allows you to manage your bills. Bills can be paid at your convenience close to the due date.

In addition, you will receive convenient e-mail reminders when your latest bill is on-line to be viewed.

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If time permits, you can pay by Web understanding there is a delay between when you execute the payment transaction and when we receive your payment. The payment will be received within two business days of your transaction.

Should you need to make an immediate payment our Pay-by-Phone option is available. Payments made after 3:30 p.m. ET will be credited to your policy effective the following business day. This service is offered by a third party vendor. You will be charged a convenience fee by the vendor for each payment transaction you complete over the phone. To make a payment by phone, call 800- 573-1187.

By paying your premium by the due date, you can eliminate late fees being added to your policy premium. However, if your payment is received after the due date we reserve the right to add a late fee to your policy. Charges and amounts vary by state. Any additional charge will be identified on your bill. In addition, policies may be subject to cancellation after continual failure to pay.

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No, this service is offered free of charge. However, if you pay your policy in installments, the normal service charges will apply.

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Any Commercial Lines or Personal Lines customer of The Hanover Insurance Group who receives Installment bills is eligible to pay his or her bill on-line. These customers may receive installment bills on individual policies or be part of the account bill plan.

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You can make a payment even if your bill is not available on-line. You can also make additional payments between bills.

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Yes, CheckFree allows you to change your account information, including your billing address. Since changing your address may affect your policy, changing your address on CheckFree’s site will not automatically update your policy information.

If you’d like to change any of your personal billing or policy information, please contact your agent.

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The Hanover Insurance Group Personal Lines and Commercial Lines customers who currently receive installment bills for individual policies or accounts may pay their bills on-line. These customers may also pay their bills over the phone by calling (800) 573-1187.

Payment plans vary based on the type of policy you have and your state. Please call your Agent or The Hanover Insurance Group Customer Service Department for available payment plans in your state. The Customer Service phone number is listed on your billing statement.

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If you experience a payment discrepancy or have a question, please contact our Customer Service Department. Your billing statement will provide you with the Customer Service telephone number.

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Web payments can be made directly from your checking account.

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Yes, you can make pasyments from up to four checking accounts.

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When creating an on-line account with The Hanover Insurance Group, you will need a copy of your paper bill. Your bill will provide all the information you need regarding your policy. You will need your policy number and the company to which you make your checks payable. You will also be asked to provide personal information, such as your ZIP code, checking account information, Social Security Number, e-mail address and the answers to specific secret questions. These questions are used for security purposes in the event that you forget your password or user ID.

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No, only one individual can be registered to make payments on a policy. However, registered customer can share their account with someone else if they choose. Please refer to the web site to complete this process.

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You can register to make payments on multiple policies for our companies on-line, whether they are paid as individual policies or as a single account bill.

In some states, customers may find that they have multiple policies under different companies. For example, you may find that your Personal Auto policy is paid to The Hanover Insurance Group, while your Personal Homeowner’s policy is paid to The Citizens Insurance Company of America. You may pay both policies via the Web.

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During registration, you will need to establish an account for The Hanover Insurance Group, as well as an account with our third party payment processing vendor, CheckFree.

When making payments, you will only need to use the User ID you created with The Hanover Insurance Group. Once you log in with this ID, we will automatically connect you to the CheckFree site to process your payment.

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Payments begin processing two (2) business days prior to your scheduled payment date, so you should schedule payments a few days prior to the due date. Paying bills electronically enhances your ability to control your payments, allowing you to better manage your cash flow and avoid late fees - which can hurt your credit record.

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We recommend that you print your payment confirmation page for your records. Additionally, your online billing and payment information is stored by CheckFree for at least six months. Please check with CheckFree for confirmation.

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Once you have successfully processed your transaction, CheckFree will provide you with a confirmation number. You will be prompted to either print the confirmation page or write the number down. If you misplace the confirmation number, you can find it on the payment history screen within CheckFree.

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Yes, we will continue to send paper bills in addition to an e-mail reminder of the up coming payment.

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Make sure that you have correctly entered your policy number including the symbol/prefix, or ten digit account number. If the account or policy number have changed since your initial enrollment, please follow the ‘add e-bill’ function in Check Free to enter the new information.

Should you continue to experience problems with viewing your bill, please contact our e-bill Customer Service Department at 800-233-6998.

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Check Free will display all bills issued to you. Should you make a change to your policy or if billing is adjusted for any reason, it may result in an additional bill being generated.

The new bill may or may not include your prior bill's balance depending on the due date and when the payment was received. Please refer to your most current bill for the correct amount to pay and payment due date(s) as there may be more than one due date.

If your new bill does not reflect a payment recently made, you can ‘adjust’ the premium to be paid when you initiate the payment through Check Free.