Our Claims Performance Promise

At the Hanover Insurance Group, Our policy is performance™. This promise infuses everything we do for you. It's our commitment to the highest level of customer satisfaction.

Personal Claims

For immediate help with any type of claim, call our 24-hour toll free number: 1-800-628-0250

• Report a Property Claim
• Report an Auto Claim
• Frequently Asked Questions
• Report an Auto Glass Claim
• Locate an Auto Repair Shop Near You

Business Claims

To report a workplace injury or business claim, call our 24-hour hotline: 1-800-628-0250

• Report a Property Claim
• Report an Auto Claim
• Report a Workers Compensation Claim
• Everything You Need to Report a Workplace Injury
• Find State-Specific Claims Information 

Preparing for an Emergency, Catastrophe or Disaster

Important information and advice on what to do when you have time to prepare.

• Hurricane Preparation
• Tornado Preparation
• Flood Preparation
• Complete a Home Inventory